Household Manager – Southlake, TX [PEYYIN_HM]

Position Code: PEYYIN_HM
Schedule: Monday – Friday 9-5:30/10-6:30 (Flexibility Required)
Compensation: $85,000+
Benefits: Health & Dental, 401k, 4 weeks PTO

Overview

Established family in Southlake is looking for a Private Service Professional to provide exceptional, hospitable, honorable, and discreet services to the Principal family. The home is 15,000 sq. ft. on 3 acres. The family consists of Mr., Mrs. and three young children (10, 13, 16). The Principals are hands-on parents, childcare will be limited to transportation help.

This will be the family’s first Household Manager, someone with experience will be needed to help the Principals navigate having a PSP in their lives.

Note: The client is only considering candidates who currently live within 15/20 minutes of Southlake, TX.

Requirements

• 3-5 years’ experience in managing a Residence for HNW clients.
• Ability to seamlessly fit into a harmonious work environment.
• Strong communicator, both written and verbal.
• High level of discretion, loyalty, integrity, and honesty.
• Highly organized and excellent eye for detail.
• Valid driver’s license with a clean record.
• Capable of passing an extensive background check and BAI interview.
• Familiarity and comfort with Smart Home Technologies.
• Familiarity and comfort with Household Mechanicals & Engineering.
• Capable of providing understated luxury service.

Duties & Key Success Factors

• Organize the move-in, procurement, receiving, installation, put-away, and set-up into the new house.
• Vendor Management & Supervision – Setting appointments for house repairs and maintenance.
• Develop a vendor list to provide appropriate services to the residence without zip code markups.
• Receipt Management.
• Making sure the house is tidy, family members’ daily needs are met, and everything functions well at the house, including 3-4 vehicles.
• Daily, Weekly, Monthly, Semi-Annual, and Annual property & household inspections.
• Develop Household Manual. Create task sheets, checklists, preference profiles, and how-to documents to help with the efficiency of luxury service delivery.
• Handle simple house maintenance like changing air filters, light bulbs, diffusers, etc.
• Household Inventory Management, including establishing the inventory and restocking things as needed.
• Pantry and Refrigerator stocking.
• Personal errands as needed (e.g., dry cleaning, shoe repairs/shine, groceries, pick up prescriptions, etc.)
• Lite Housekeeping, such as daily kitchen cleaning and organizing to support Housekeepers.
• Build and manage a small team of housekeeper(s) and groundkeeper (s). Principals are very happy with their current team but understand they may need to grow.
• Provide top-notch service to regular or stay-over guests.
• Plan and organize bigger parties and receptions should we take on any.
• Occasionally driving the principal to meetings downtown, events, picking up kids, etc.
• Renovation coordination, facilitating communication, and vendor access.

Other Considerations

Physical Requirements

• Ability to lift 40 pounds
• Frequent bending, stooping, and stretching
• Ability to negotiate a multi-story house with stairs many times a day
• Ability to use a ladder up to 6’

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.