A Luxury Household Staffing & Consulting Agency

Austin | San Antonio | Texas Hill Country

Principal ResourcesProfessional Resources

Luxury Household Staffing & Recruitment

At EMS, we understand the unique needs of the homes and families across Austin, San Antonio, and Texas Hill Country. The professionals who work in your household are more than just employees—they play an essential role in upholding the high standards of living you’ve worked tirelessly to achieve. Trusting in their skills and having confidence in their integrity are critical to building a successful working relationship.

Our team brings decades of hands-on experience in Private Service to identify your specific staffing needs and find the ideal candidate for your home. We start by listening closely to our clients as they express their requirements, noting preferences, and identifying the soft skills your professional should demonstrate.  We are working diligently to find someone who will fit seamlessly with your family’s unique personalities and come equipped with the hard skills needed to fulfill your needs.

Once our engagement letter is signed and the retainer fee is received, we begin the thorough and detailed process of gathering essential information to craft a job description that attracts the right candidates and sets clear expectations for success. After you’ve approved the job description, we source candidates from Austin, San Antonio, and the Texas Hill Country area whom we believe will be an excellent match for your household.  If we do not find the right candidate for you locally, we will discuss expanding the search to include candidates who wish to live in Austin, San Antonio, or in the Texas Hill Country.

Each candidate is presented through our secure portal, complete with their resume and either their Principal Chosen Questions answers or their EMS Skills Profile, depending on which package you have chosen.

Chief of Staff

The Chief of Staff is very experienced, savvy, and resourceful in all aspects of household and staff management.

Property Managers

Managing the grounds of large estates requires special knowledge and insight. The Caretaker or Property Manager is the one who oversees the maintenance and upkeep of your property down to your taste, standards, and vision.

Family Assistants

Similar to that of a Personal Assistant, the Family Assistant handles all the household duties that the family needs help with.

Private Chauffeur/Drivers

A Private Chauffeur/Driver is responsible for the safe and efficient transportation of their principals, members of the family and guests alike.

Laundress

When you add a professional Laundress to your home, your household not only enjoys clean and organized laundry, but every linen and soft surface is professionally handled as well.

Director of Residences

Directors of Residences, Directors of Estates, Estate Directors, and/or the Chief of Staff are similar in nature. They tend to have a more administrative role within an estate that has or is establishing a Single Family Office (SFO).

Household Managers

A Household Manager is responsible for handling the daily operations of a household and responding to the homeowner’s needs.

Private Chefs

A Private Chef often possesses a formal culinary education, has been an apprentice in fine dining establishments, and/or works exclusively for a private family or individual.

Housekeepers

Although housekeeping duties vary between households, a Housekeeper’s primary role is to handle all the cleaning and organization in the home. They are also tasked with preparing meals, running errands and accompanying vendors to their work areas.

Estate Managers

The position of an Estate Manager is more administrative in nature. This individual is the main point of contact between the Principal and the service environments they own, as well as, the staff that run them.

Domestic Couples

Domestic Couples occupy a unique place in the constellation of private service, providing each service required to run a household and maintain a home.

Butlers

Originally, Butlers were primarily limited to the Food & Beverage department of the home.  Today, Butlers wear far more hats and bring a sense of elegance to the residence.

Housemen

A Houseman is a jack-of-all-trades position capable of filling service gaps inside or outside the home.

Service Beyond Placement

Household Staffing & Recruitment

Where we cultivate positive relationships to ensure happiness and success on all fronts!  Clarity, Transparency, Honesty, and Mutual Respect are the cornerstones of a successful professional relationship and should be cultivated

Coaching & Mentorship

Where we provide your Private Service Professional with the guidance they need to develop strong professional relationships and the tools and support to cultivate your luxury and create an information legacy for your home and staff.

Hogan Assessments

Harnessing Hogan's decades of empirical data to help Principals and Family Offices make more informed hiring decisions and help Private Service Professional leaders become better leaders by understanding how their staff and employers may see them.

Household Staffing & Recruitment

Where we cultivate positive relationships to ensure happiness and success on all fronts!  Clarity, Transparency, Honesty, and Mutual Respect are the cornerstones of a successful professional relationship and should be cultivated

Coaching & Mentorship Programs

Where we provide your Private Service Professional with the guidance they need to develop strong professional relationships and the tools and support to cultivate your luxury and create an information legacy for your home and staff.

Hogan Assessments

Harnessing Hogan's decades of empirical data to help Principals and Family Offices make more informed hiring decisions and help Private Service Professional leaders become better leaders by understanding how their staff and employers may see them.

The Keys Class

The Keys Class is a comprehensive 3.5-hour online course designed to equip our candidates with the necessary skills and knowledge to excel in their new positions. This specialized training focuses on non-tangilable topics such as respecting clients' privacy, effective communication, handling delicate situations, and maintaining the utmost professionalism at all times.

The Essentials Course

Created in 2011 this is the only course of it's kind in Private Service.  Teaching current and future Private Service Professionals some of the most critical areas for success in our industry.  Culminating in all the resources you need to draft an opperational Household Manual for the residence.

Blog & Networking Directory

Where we discuss the topics that we get asked on a regular basis and topics we see are the most pressing to our industry.  Sometimes ruffling feathers.  But when we ruffle feathers, we help with molting, which encourages growth.

Growth = Success!

The Keys Class

The Keys Class is a comprehensive 3.5-hour online course designed to equip our candidates with the necessary skills and knowledge to excel in their new positions. This specialized training covers a wide range of topics, including understanding the nuances of private spaces, respecting clients' privacy, effective communication, handling delicate situations, and maintaining the utmost professionalism at all times.

The Essentials Course

Upon completion of this course, you will have all the tools you need to develop procedures to protect your Principal’s lifestyle and privacy and a complete guide for collecting the information you will need to set up an operational system for any size home, estate, or service environment. You will also have one of the most valuable assets in our industry: a network of fellow Private Service Professionals that will serve you well in your future endeavors.

Blog & Networking Directory

Where we discuss the topics that we get asked on a regular basis and topics we see are the most pressing to our industry.  Sometimes ruffling feathers.  But when we ruffle feathers, we help with molting, which encourages growth.  Growth = Success!

DFW & North Texas: (214) 605-7286 | Austin & San Antonio: (512) 969-8280 | Houston & Gulf Coast: (713) 258-9800

Email the Owner: Info@HNWSolutions.com | To Submit Your Resume Click Here

Many of our clients reside in the following areas, and we stand ready for your call.

Austin

West Lake Hills | Rollingwood | Barton Creek | Tarrytown | Davenport Ranch | Bee Cave | Westlake | Lost Creek | Rob Roy | Steiner Ranch

 

San Antonio

Alamo Heights | The Dominion | Stone Oak | Olmos Park | Shavano Park | Terrell Hills | Hill Country Village | Fair Oaks Ranch | Hollywood Park | Castle Hills

 

Texas Hill Country

Boerne | Fredericksburg | Dripping Springs | Kerrville | Wimberley | Comfort | Johnson City | Blanco | Spicewood | Horseshoe Bay