Position Code: MTPZAL_EM Schedule: Full Time Compensation:  $180k - $220k/year Benefits: Full benefits package offered

Overview

The Estate Manager will oversee, synchronize, and create an exemplary residential environment for an Atlanta-based family. This person must possess a broad range of skills, including extensive operational know-how, strong hospitality skills, and exceptional people leadership skills. The Estate Manager will be in charge of supervising staff, overseeing maintenance, cultivating positive relationships with outside vendors, and ensuring the grounds and facilities of the client's multiple properties are managed effectively.  This role will be the center point for the cultivation of luxury and continuity of all service environments. This position reports directly to the family principals and works closely with the Family Office CFO.

The ideal candidate will have extensive Yacht or elite luxury hospitality experience and be either local or have strong ties to the local community.

Requirements

• 10+ years experience in managing a Residence for HNW clients.
• Established longevity.
• Yacht or luxury hospitality experience.
• Ability to cultivate a positive and harmonious work environment.
• Strong communicator, both written and verbal.
• Valid driver’s license with a clean record.
• Capable of passing an extensive background check and BAI interview.
• Ability to travel domestically to other residences whenever necessary
• Highly organized, detail-oriented, proactive, excellent time management, efficient, and service-focused
• Exceptional grasp of hospitality and service standards
• Attentive to principals' preferences and style (intuitive to their needs)
• Ability to maintain discretion (confidentiality agreement is required)
• Professional presentation of self and great personality.
• Independent worker with a take-charge attitude and strong work ethic.
• Strong problem-solving skills
• Highly proactive and able to troubleshoot and resolve potential issues before they become apparent to the family.
• Exceptional project and team supervisory skills, with the ability to prioritize tasks effectively and re-prioritize initiatives throughout the day and week.
• Strong communication skills: ability to develop positive relationships quickly with the family and various team members, family office team, vendors, etc.; ability to communicate effectively and succinctly, knowing when to dive into more details.
• Understanding of the fundamentals of home maintenance and systems.

Duties & Key Success Factors

Residential Staff Supervision:

• Manage seamless functioning of all household operations in support of services seven days a week.
• Hire, fire, train, coach, manage, and oversee all members of estate staff, including housekeepers, chef, personal assistants, lifestyle managers, and others.
• Supervise and work with outside management companies at various properties.
• Conduct training on the operations of the residence, protocols, and policies for working with family, and how to perform responsibilities successfully.
• Partner with house management at other properties to ensure the property is prepared to receive the family and service standards are maintained for the duration of their stay.
• Oversee the following functions performed by staff.
  • Transportation and daily needs of children.
  • Complete errands (e.g., household supplies, dry cleaning.)
  • Coordinate and track shipments and package returns.
  • Provide packing assistance for travel (packing and unpacking.)
  • Organize closets according to family standards and preferences.
  • Periodically drive family members to appointments.

Household and Experience Management:

• Provide day-to-day oversight to ensure the home and its condition are cared for and protected from damage.
• Set and maintain high-quality standards and aesthetics throughout the home.
• Develop, compile, and periodically update documentation for all household procedures, processes, and policies.
• Organize and manage household inventories and create/update inventory and related manuals and property guides.
• Ensure successful daily execution of household processes through effective training and supervision of the staff and performing spot checks throughout the day.
• Event Coordination with the lifestyle manager to ensure there is:
  • Planning and setting up for events on the property.
  • Execution of meal service at dinner parties.
  • Readiness to receive family in advance of their arrival.

Property Management Oversight

• Oversee all building maintenance, repairs, projects, and improvements across eight residential properties with the help of the assistant property manager.
• Received invoices related to estate business, vendor billing, local charge accounts, etc.
• Oversee landscape requirements, lawns, gardens, and indoor plant care.
• Full-Scope Vendor Management.
• Create household reference manuals for each property.
• Skilled in contract negotiation and the ability to oversee large groups of vendors, including architects, builders, engineers, consultants, and landscape designers.
• Experienced in project management methodologies, including project experience in scoping and budgeting capital improvement projects.
• Familiarity with complex mechanical systems, including Smart Home systems, electrical, lighting control, generators, fire sprinklers, and HVAC, is a plus.

Other Considerations

Physical Requirements

• Ability to lift 50 pounds.
• Frequent bending, stooping, and stretching.
• Ability to negotiate a multi-story house with stairs many times a day.
• Ability to use a ladder up to 6’

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Overview

Position Code: FOJBAL_CHF Schedule: Full Time (mostly Monday – Friday) Compensation:  DOE Benefits: Paid Vacation Days

Wonderful couple in the University Park area of Dallas is looking for an experienced and innovative Private Chef.  You will primarily be cooking for two, with occasional extended family members and guests joining.  From time to time, the family will host special occasions such as garden parties or lunch with friends.

The family moves to a beach location in the Northeast for the summer months; accompanying travel would be ideal but is not required.  However, you should have a passion for what you do, creating delicious meals.  Your core responsibility will be the complete operation of the Kitchen, including cleaning, organizing, and stocking.  The ideal candidate is someone who is mature in their thinking, capable of maintaining a flexible schedule and well-versed in a variety of cuisines.  The clients have a broad palette and would like someone who can create menus that balance favorites and unique items that reflect the Principal's preferences for a healthy lifestyle with high protein and vegetarian options.

Requirements

• 5-10 years related experience.
• Culinary degree preferred.
• Highly organized & excellent eye for detail.
• Non-Smoker.
• Valid driver’s license with clean record.
• Capable of passing extensive background check and BAI interview.
• Strong communicator, both written and verbal.
• High level of discretion, loyalty, integrity, and honesty.
• Highly organized & excellent eye for detail.
• Self-sufficient & Self-driven. Doesn’t need handholding.
• A passion for cooking and an excitement for exploring new flavors.
• Must maintain a flexible schedule and be away from home for extended periods.
• Knowledge of a variety of dietary lifestyles and restrictions, with emphasis on healthy diet plans, including high protein and vegetarian options.
• Ability to cook a wide assortment of different types of cuisines.

Duties & Key Success Factors

• Prepare fresh plated and served dinners four times a week and ready-made grab-and-go meals for breakfasts, lunches, and snacks.
• Develop weekly meal plans that accommodate client preferences and expectations of “elevated food.”
• Research menus and source local suppliers.
• Order ingredients and any other materials needed for meal preparation.
• Examine food and ingredient orders for accuracy and freshness.
• Cook delicious meals according to client's schedule, including dinners approximately 4x week.
• Plate and serve the meals for clients and guests.
• Inventory kitchen equipment and make recommendations for new/updated tools and supplies.
• Organize & label pantry.
• Keep the refrigerator/pantry/kitchen area well-stocked at all times.
• Keep the kitchen cooking area clean and always store utensils and cooking equipment in an organized fashion.

Other Considerations

Mr. is a life-long foodie and wine collector.  He wants food that will accompany his wine selection. The family is looking for someone grounded and flexible.  A “Chef Ego” will not work well in this environment. The first interviews will be with the Executive Assistant.  Principal interviews and trials will be scheduled for the last week of September.

Physical Requirements

• Ability to lift 50 pounds.
• Frequent bending, stooping, and stretching.
• Ability to use a ladder up to 6’.

Overview

Position Code: HALPIN_PM Schedule:  TBD/Open to Discussion Compensation: $100,000 - $120,000/year Benefits: Full health coverage, 30 days PTO, Year-End Bonus.

Established family in Dallas with a history of long-termed employees is looking for a Property Manager to care for their lake property on Cedar Creek Lake. The property is 100 acres with a main house and several outbuildings (boat house, guest house, guest cabin, and chapel).

Your job will be to maintain the property, in aesthetics and function. Discerning what needs to be done, acting upon those issues, resolving them, and ensuring they are complete and done to the standards of the Principal and Family Office is your primary job function. Maintaining a  professional and positive image in the local community is paramount. “We need to continue to be viewed by the local community as having honor and integrity.”

The ideal candidate will be reserved and have good social awareness, knowing when to be an active listener and when to respectfully disengage from conversations.  The family office is committed to cultivating a positive work environment and encourage leadership, not management.  Professionals who see their employees as equals are encouraged to apply.

Requirements

• 5 - 10 years industry experience.
• Non-Smoker preferred.
• Valid driver’s license with clean record.
• Capable of passing extensive background check and BAI interview.
• High level of discretion, loyalty, integrity, and honesty.
• Highly organized & excellent eye for detail.
• Strong English and Communication skills.
• Familiarity with Apple Products (Pages, Numbers, & Notes.)
• Familiarity with Savant, Lutron, and AppleTVs.
• Staff Management.
• Bi-Ligual (Spanish/English) preferred but not required.

Duties & Key Success Factors

• Ability to seamlessly fit into a harmonious work environment.
• Strong understanding of Horticulture.
• Manage a team of 12 staff members.
• Strong communicator, both written and verbal.
• Monitor weather to prepare for any potential weather emergencies.
• Manage daily access to the property.
• Cleaning, care, and inspection of vehicles. Including ATVs, recreational vehicles, boats, and property maintenance equipment. Coordinate repairs.
• Maintaining and cleaning the garage and gathering spaces.
• Maintain and troubleshoot any mechanicals that fails. Coordinate repairs.
• Ensure the property is maintained and ready for the Principal visits at all times.
• Oversee renovation projects and report to the Principal & Family Office.
• Find creative solutions to reoccurring issues.
• Coordinate property fuel deliveries.
• Pre-Arrival prep of the main house perimeter to ensure a welcoming environment.
• Pre-Arrival and Post-Departure checklists and inspections for Principals and Event Guests.
• Be available for walks with Mr. and/or Mrs. to discuss new and ongoing projects and report to Family Office.
• Cleaning, refinishing, and repair of patio and exterior furniture.

Other Considerations

Physical Requirements

• Ability to lift 60 pounds
• Frequent bending, stooping, and stretching
• Ability to negotiate a multi-story house with stairs many times a day
• Ability to use a ladder up to 8’

Overview

Schedule: To be defined with the right candidate Compensation:  $95,000 - $110,000 Benefits: 15 days PTO, Paid Holidays, Medical & Dental Insurance being defined. Newly retired Mr. & Mrs. need a Household Manager to help them coordinate the new staff for their newly built home in West Austin.  The family has a track record of longevity amongst household and marine staff. The 11,000 sq. ft. home is brand new and only recently moved into.  The candidate will be responsible for finishing the move-in, organizing the family’s files and home, and helping screen and onboard new staff.  You will also coordinate any warranty repair with the builder and coordinate the completion of the final punch list.  The Household Manager will work independently while keeping the Principals informed, maintain a high level of confidentiality, and be comfortable with flexible work hours. The ability to communicate effectively upstream and downstream while building positive relationships is critical. The successful candidate will be able to provide a high level of service to the family while maintaining a positive attitude and a professional demeanor at all times.

Requirements

• 5-10 years experience in managing a Residence for HNW clients.
• Established longevity.
• Ability to seamlessly fit into a harmonious work environment.
• Strong communicator, both written and verbal.
• High level of discretion, loyalty, integrity, and honesty.
• Highly organized and excellent eye for detail.
• Valid driver’s license with a clean record.
• Capable of passing an extensive background check and BAI interview.
• Proven ability to negotiate contracts with various vendors (landscaping, maintenance etc.)
• Proven experience with providing oversight of major landscape and maintenance projects.
• Execute and adhere strictly to a non-disclosure agreement.
• A strong working knowing Google Workspace.
• Smart home technology comprehensive (Control 4).
• iOS proficient.
• PC & Mac capable.
• A strong understanding of lake-side living. (personal dock and marine toy management)
• Dog friendly.

Duties & Key Success Factors

• Full charge Household & Property Management.
• Pantry & Refrigerator inventory and shopping.
• Light meal prep for Mr. & Mrs. (not full cooking, but true meal “prep.”)
• Personal Calendar Management.
• Inspect the property weekly for repairs or maintenance. Independently coordinate small projects and discuss options for large ones with the Principal.
• Small event management.
  • ~ 1/mo. cocktails with 6-8 guests (service and assistance only)
  • 2-3/year med events with 30 – 50 guests (coordination)
• Handle simple house maintenance like changing air filters, light bulbs, diffusers, etc., when the houseman/caretaker is not available.
• Being hands-on with administrative duties, including:
  • Invoice management and approval.
  • Receipt coding and collecting for staff credit cards.
  • Managing household staff schedules.
  • Setting appointments for house repairs and maintenance.
  • Create and execute a vendor onboarding and management process/policy.
  • Create and maintain Household & Property Manual & Inventories.
  • Manage, train, and develop household staff as needed.
• Ensure that the home and property are kept at the highest standards of cleanliness.
• Run errands as needed (e.g., dry cleaning, shoe repairs/shine, groceries, pick up prescriptions, etc.)

Other Considerations

There is a potential for travel to a secondary home in the Bahamas.  This home is also new and being cared for by local help.

Physical Requirements

• Ability to lift 50 pounds
• Frequent bending, stooping, and stretching
• Ability to negotiate a multi-story house with stairs many times a day
• Ability to use a ladder up to 6’

Location: Terrell Hills, San Antonio, TX (relocation reimbursement currently not offered) Schedule: Generally, Monday – Friday 8:30am – 4:30pm Compensation:  $65,000 - $70,000+/year (DEO) Benefits: 10 days accrued PTO, Full Health, 401k (details at bottom)

Overview

Prominent South Texas Couple seeks an experienced housekeeper to take care of their main residence in Terrell Hills, Texas.  The property is just under 8600 sq. ft. total on ½ an acre. This candidate should be able to harmoniously fit in with the current staff and will report directly to the hands-on Estate Manager that has been with the family for 14 years and will work alongside a houseman and part-time Chef. The ideal candidate should have a strong foundational knowledge of housekeeping in a luxury home.  In addition to performing standard housekeeping duties and keeping up with the laundry, the candidate should proactively identify areas that need attention and take the initiative to address them appropriately. Working closely with the Estate Manager, the housekeeper will need to be able to work independently, maintain a high level of confidentiality, and be comfortable with flexible work hours. The ability to maintain a clean and organized living space is essential, as is the ability to communicate effectively and work well with others. The successful candidate will be able to provide a high level of service to the family while always maintaining a positive attitude and a professional demeanor.

Requirements

• Highly organized & excellent eye for detail
• Non-Toxic Chemical use knowledge
• Non-Smoker
• Pro-active, hardworking, and honest
• Ability to work independently and as part of a team
• Ability to work late and on weekends as needed
• Strong communication skills, both verbal and written
• Ability to care for fine fabrics and furnishings
• Valid driver’s license with clean record
• Capable of passing extensive background check and BAI interview
• Strong communicator, both written and verbal
• High level of discretion, loyalty, integrity, and honesty
• Self-sufficient & Self-driven. Doesn’t need handholding.
• Familiar and comfortable with Apple products and applications
• An understanding of invisible service and how to navigate the home quietly.

Duties & Key Success Factors

• Daily cleaning, care and maintenance of main residence and guest house (approx. 8,000 sq ft)
• Housekeeper will work as part of a team onsite which include a Houseman and Estate Manager
• Laundry, ironing, and closet organization
• Cooking and meal prep for two people
• Running errands and/or grocery shopping as needed
• Management and organization of closets, pantries, etc.
• All additional organization of home
• Care of fine furniture, art, antiques, etc.
• Polishing of and care for all silver, brass, china, etc.
• Flexibility to work overtime as needed
• Flexibility to work occasionally at other locations (within Texas) when needed
• Help prepare for events in the home
• Packing and unpacking garments for travel
• Greeting guests, receiving packages, and answering phone calls
• Serving occasional guests as needed
• BONUS SKILL: Capable of cooking & meal prep

Other Considerations

Work Schedule:

• This is a full time live-out position. Family travels 30-40% of the year. Housekeeper will not be expected to travel, however occasionally working at other properties (within Texas) should be expected.
• General work hours are Monday – Friday, 8:30 am-4:30 pm, however some weekends and overtime hours will be required.

Benefits:

• Offering a comprehensive benefit plan including health, dental, vision and life insurance coverage. After 90 days of employment, you will also be eligible to participate in the company 401(K) plan.
• Benefits will be effective on the first of the month following 60 days of employment. You will receive 10 days / 80 hours of PTO, accrued at the rate of 3.08 hours biweekly throughout the calendar year.

Physical Requirements

• Ability to lift 50 pounds
• Frequent bending, stooping, and stretching
• Ability to use a ladder up to 6’