Private Service Professional Resources
The Essentials of Household & Estate Management
At Estate Management Solutions, we recognize that the people who work in your home are an integral part of your life and play a crucial role in maintaining the high standards of living that you have become accustomed to. Confidence in your employee’s skills and trust in their integrity is a critical start to a successful working relationship.
The Keys to Success When Working In or Managing a Private Home
At Estate Management Solutions, we understand the difficulties and stressors that come with searching for a position and the many challenges that come with working in someone’s private space. We pledge to continuously strive to uphold the highest standards of excellence and cultivate an industry that benefits everyone.
Our Service Offerings
Household Staffing & Recruitment
Where we cultivate positive relationships to ensure happiness and success on all fronts! Clarity, Transparency, Honesty, and Mutual Respect are the cornerstones of a successful professional relationship and should be cultivated
Coaching & Mentorship
Where we provide your Private Service Professional with the guidance they need to develop strong professional relationships and the tools and support to cultivate your luxury and create an information legacy for your home and staff.
Hogan Assessments
Harnessing Hogan's decades of empirical data to help Principals and Family Offices make more informed hiring decisions and help Private Service Professional leaders become better leaders by understanding how their staff and employers may see them.
Household Staffing & Recruitment
Where we cultivate positive relationships to ensure happiness and success on all fronts! Clarity, Transparency, Honesty, and Mutual Respect are the cornerstones of a successful professional relationship and should be cultivated
Coaching & Mentorship Programs
Where we provide your Private Service Professional with the guidance they need to develop strong professional relationships and the tools and support to cultivate your luxury and create an information legacy for your home and staff.
Hogan Assessments
Harnessing Hogan's decades of empirical data to help Principals and Family Offices make more informed hiring decisions and help Private Service Professional leaders become better leaders by understanding how their staff and employers may see them.
The Keys Class
The Keys Class is a comprehensive 3.5-hour online course designed to equip our candidates with the necessary skills and knowledge to excel in their new positions. This specialized training focuses on non-tangilable topics such as respecting clients' privacy, effective communication, handling delicate situations, and maintaining the utmost professionalism at all times.
The Essentials Course
Created in 2011 this is the only course of it's kind in Private Service. Teaching current and future Private Service Professionals some of the most critical areas for success in our industry. Culminating in all the resources you need to draft an opperational Household Manual for the residence.
Blog & Networking Directory
Where we discuss the topics that we get asked on a regular basis and topics we see are the most pressing to our industry. Sometimes ruffling feathers. But when we ruffle feathers, we help with molting, which encourages growth.
Growth = Success!
The Keys Class
The Keys Class is a comprehensive 3.5-hour online course designed to equip our candidates with the necessary skills and knowledge to excel in their new positions. This specialized training covers a wide range of topics, including understanding the nuances of private spaces, respecting clients' privacy, effective communication, handling delicate situations, and maintaining the utmost professionalism at all times.
The Essentials Course
Upon completion of this course, you will have all the tools you need to develop procedures to protect your Principal’s lifestyle and privacy and a complete guide for collecting the information you will need to set up an operational system for any size home, estate, or service environment. You will also have one of the most valuable assets in our industry: a network of fellow Private Service Professionals that will serve you well in your future endeavors.
Blog & Networking Directory
Where we discuss the topics that we get asked on a regular basis and topics we see are the most pressing to our industry. Sometimes ruffling feathers. But when we ruffle feathers, we help with molting, which encourages growth. Growth = Success!
Associations & Networking Groups
Associations
Estate Management Network
They aim to connect Estate Managers with industry information, networking opportunities, and professional resources.
Easemakers
They create a space for private service professionals to connect and elevate each other and the industry.
Private Service Alliance
They aim to develop professional relationships, establish industry standards, grow industry knowledge, and promote best practices.
The Personal Assistant Network
They aspire to bring together fellow Personal Assistants who “speak the same language” in a safe and confidential environment that has proven beneficial in many ways.
The Celebrity Personal Assistant Network
They aim to provide private service professionals globally with world-class resources.
International Nanny Association
They serve as the umbrella association for the nanny industry, dedicated to enhancing and fostering the global quality of childcare.
Nannypalooza
They offer nannies continuing education and foster a sense of community.
Global Luxury Group
They hope to create a global community of multidisciplinary luxury business owners and PSP’s who openly share ideas and collaborate to continuously innovate, elevate, and deliver the ultimate product, services, and experiences to the most discerning clients.
US Nanny Association
They aim to elevate the nanny industry by setting the highest standards, and supporting parents, nannies and agencies with certifications and conferences.
Networking Groups
5-Star Service Club
This network is created for enlisted aides, private service, and hospitality professionals to network, learn, share, and advance in their industry.
Staff Matters Community
A peer-supported community seeking to build ultimate work cultures. What happens here changes things!
EA How To
This network is your work bff that’ll help you do all things. Born from a belief in the power of assistants coming together, EA How To is a fabulous and unique blend of professional development, support, and networking. And, it’s all done over a pink gin.
Silver Swan Recruitment
They have communities built for estate/house managers and personal assistants and aim to connect people to help support each other in their respective roles.
Private Service Events Calendar
Business Continuity Planning
ZoomJoin us for a 2 hour Virtual Workshop where we help you prepare and plan for safeguarding your organisation from potential disasters.
How To Fix Weird Formatting in Word and Other Tips
This interactive training with MS Trainer Karen Roem will take place on Microsoft Teams. Should you not be able to attend the live session, a recording will be made available for two weeks only.
Office Hints & Tips
ZoomThis interactive training with MS Trainer Karen Roem will take place on Microsoft Teams.
The New Outlook with Karen Roem
ZoomThis interactive training with MS Trainer Karen Roem will take place on Microsoft Teams. Should you not be able to attend the live session, a recording will be made available for two weeks only.
For Principals, Family Offices, and Hiring Managers
who are looking to hire the RIGHT staff member whose motives and values align with their company or household culture.
For Professionals and Executives
looking to become better leaders and make more than just a move, but the RIGHT move!
Hogan Assessments is EEOC compliant and does not include criteria in their assessments that could discriminate in any way. For a full explanation of the guidelines set forth by the EEOC, please Click Here.
EMS Coaching & Mentorship
After years of finding joy in helping Private Service Professionals succeed in such a dynamic industry with a constantly shifting landscape, we are excited to announce our new offerings to support and develop your career. The following programs offer you a personalized roadmap with a curated selection of invaluable tools and resources to empower your seamless entry into the realm of Private Service!
Manual Development & Mentorship Program
Private Service Career Entry Program
Custom Coaching by the Session
Our Pledge to the Private Service Professional
At Estate Management Solutions, we understand the importance of finding the perfect match between Private Service Professionals and the Principals they serve. Having been in your shoes, we understand the difficulties and stressors that come with searching for a position and the many challenges that come with working in someone’s private space. We pledge to continuously strive to uphold the highest standards of excellence and cultivate an industry that benefits everyone.
What We Will Do
Representing every Private Service Professional with integrity, clarity, and equality. We will screen every candidate with the same diligence, regardless of background or tenure.
Screening our clients, your future Principals, with the same diligence that we screen our candidates. Gathering as much information as possible so that you can make the best decision for you and your career path.
Ensuring our clients follow all local and federal employment laws by placing their professionals on payroll.
Ensuring that our clients are paying acceptable wages for the job as presented, valuing our professionals’ hard work and dedication.
Being as transparent as we can without violating confidences about the potential difficulties or obstacles you may face in your new position.
Provide unintrusive support during the interview process and beyond placement.
Provide honest (and occasionally uncomfortable) feedback that we believe will improve your interview chances.
What We Won't Do
Contact your previous employers or references without your express consent and only after a minimum of one client interview. (based on the dynamics of the position)
Intentionally “ghost” a candidate.
Disclose any information that we discover that falls outside the law as outlined by the governance provided by the EEOC and FLSA.
Knowingly represent Principals that do not treat their employees as the professionals and human beings they are.
Knowingly represent Candidates that may have a negative impact on our clients or business or may cause damage to the Estate Management Solutions brand integrity.
Full Disclosure
Our commitment is to ensure accountability for all parties involved, including the Principal, the Professional, and ourselves. We will offer guidance and support whenever necessary and remain steadfast in upholding what is legally and ethically correct.
However, every candidate should know that an agency is contractually obligated to the Client/Principal. As a business, we must uphold that bargain, but good agencies understand that the happiness involved is critical to the Business; Happy Professional = Happy Principal = Happy EMS
Luxury Household Staffing & Recruitment
EMS Domestics is our Staffing & Recruitment division. We recognize the balance that needs to be maintained between the Principal and the Professional. We see that a part of our job is to ensure that all parties involved have their needs fullfiled. We help manage expectations on both sides.
At EMS, we believe that a long-term professional relationship is founded on transparency, clarity, and mutual respect. We ensure that our clients follow all labor and employment laws and provide resources to offer competitive compensation packages. We also ensure that the Professionals we represent are precisely that, Professionals.
Happy Principals = Happy Professionals = Happy Principals = Happy EMS!
DFW & North Texas: (214) 605-7286 | Austin & San Antonio: (512) 969-8280 | Houston & Gulf Coast: (713) 258-9800
Email the Owner: [email protected] | To Submit Your Resume Click Here