Household Manager

A Household Manager is responsible for handling the daily operations of a household and responding to the homeowner's needs. Unlike an Estate Manager, the House Manager is more hands-on in nature and is most commonly responsible for only one service environment. Excellent communication, organization, and leadership skills are common traits among successful House Managers. In addition, hiring a House Manager adds hours of freedom to your schedule and confidence that your household is run responsibly and according to your vision. Household Managers will generally spend 70% of their time on active work and staff management and 30% of their time in the office.

~ A good House Manager knows how to create luxury in any environment. ~

Household Manager Responsibilities Can Include:

- - Ability to seamlessly fit into a harmonious work environment.
  - Strong communicator, both written and verbal.
  - High level of discretion, loyalty, integrity & honesty.
  - Highly organized & an excellent eye for detail.
  - The lost art of Household Manual creation. (for more assistance on this, please visit our Essentials Class page by Clicking Here)
  - Supervising and managing the residence and property on a daily and weekly basis.
  - Vendor Management & Supervision - Setting appointments for house repairs and maintenance.
  - Vendor & Employee contract review and file/record keeping.
  - Daily, Weekly, Monthly, Semi-Annual, and Annual property & household inspections.
  - Create task sheets, checklists, preference profiles, and how-to documents to help with the efficiency of luxury service delivery.
  - Manage front-line staff of one service environment.
  - Handle simple house maintenance like changing air filters, light bulbs, diffusers, etc.
  - Being hands-on with all administrative duties, including creating Household Operational budgets, managing household schedules, and approving invoices.
  - Household Inventory Management, including establishing the inventory and restocking things as needed.
  - Ensuring the service environment they are responsible for is maintained to the highest cleanliness and operational standards.
  - Run errands as needed (e.g., dry cleaning, shoe repairs/shine, groceries, pick up prescriptions, etc.)
  - Laundry upkeep.
  - Lite Housekeeping, such as daily kitchen cleaning and organizing.
  - Cooking or meal prep as needed.
  - Petcare as needed.
  - Holiday decorations.

Top 20 Hard Skills

- - Budgeting and Financial Management - Creating and managing household budgets, tracking expenses, and ensuring financial resources are allocated efficiently.
  - Household Accounting - Maintaining financial records, managing bills and invoices, performing bookkeeping tasks, and preparing financial reports.
  - Scheduling and Calendar Management - Coordinating appointments, events, family activities, and staff schedules to ensure smooth daily operations.
  - Staff Management - Hiring, training, supervising, and evaluating household staff, including cleaners, cooks, gardeners, and personal assistants.
  - Project Management - Planning and overseeing household projects such as renovations, redecorations, and major maintenance tasks from inception to completion.
  - Event Planning and Coordination - Organizing and managing household events like dinner parties, celebrations, and family gatherings, including logistics and vendor coordination.
  - Culinary Coordination - Planning menus, managing dietary restrictions, coordinating with chefs or catering services, and ensuring high-quality meal preparation.
  - Home Maintenance Knowledge - Understanding basic home repairs, scheduling regular maintenance, and knowing when to hire professional services for specialized tasks.
  - Technical Proficiency - Utilizing household management software, communication tools, and home automation systems to streamline household operations.
  - Inventory Management - Tracking and managing household supplies, groceries, cleaning products, and other inventory items to ensure availability and reduce waste.
  - Vendor and Supplier Management - Sourcing, negotiating, and maintaining relationships with suppliers, contractors, and service providers to secure the best services and prices.
  - Travel Coordination - Planning and organizing travel arrangements for household members, including bookings, itineraries, and accommodations.
  - Legal and Regulatory Knowledge - Understanding relevant laws, contracts, and compliance requirements related to household operations, employment, and property management.
  - Health and Safety Compliance - Ensuring the household adheres to health and safety regulations, including maintaining first aid kits and emergency preparedness plans.
  - Laundry and Wardrobe Management - Overseeing laundry services, garment care, wardrobe organization, and coordinating with professional cleaners or tailors as needed.
  - Time Management - Efficiently managing time and prioritizing tasks to ensure all household operations run smoothly and deadlines are met.
  - Documentation and Record-Keeping - Maintaining accurate records of household activities, inventories, financial transactions, and staff performance.
  - Home Technology Management - Managing home electronics, security systems, smart home devices, and troubleshooting technical issues to ensure all technology functions properly.
  - Cleaning and Sanitation Standards - Implementing proper cleaning techniques, maintaining high sanitation standards, and ensuring hygiene practices are followed throughout the household.
  - Transportation Management - Coordinating household transportation needs, including vehicle maintenance schedules, managing chauffeured services, and arranging for vehicle repairs.

Top 10 Soft Skills:

- - Communication: Ability to convey information clearly and effectively, both verbally and in writing. Active listening to understand and anticipate the needs of principals and colleagues.
  - Relationship Building: Developing trust and rapport with principals, household staff, and vendors. Maintaining positive and professional relationships across all levels of the household.
  - Leadership: Leading and managing household staff with confidence and integrity. Offering guidance, support, and development opportunities to team members.
  - Adaptability and Flexibility: Comfort with frequent changes in schedules, tasks, and locations. Willingness to take on a variety of tasks and adjust to the household's evolving needs.
  - Problem-Solving: Proactively identifying issues and finding effective solutions. Navigating and mediating conflicts that may arise within the household.
  - Emotional Intelligence: Understanding and managing one's emotions and those of others. Responding appropriately to the moods and preferences of principals and staff.
  - Discretion and Integrity: Maintaining confidentiality and handling sensitive information with care. Demonstrating honesty, loyalty, and ethical behavior in all interactions.
  - Service-Oriented Attitude: Putting the needs of the principals and their family first. Willingness to "roll up their sleeves" and assist with any task, no matter how small.
  - Organizational Skills: Keeping track of household schedules, inventories, and records. Managing time effectively and ensuring tasks are completed efficiently.
  - Attention to Detail: Ensuring high standards of cleanliness, presentation, and service.

Next Steps

Principals: If you are in need of a Private Service Professional and want a company that genuinely cares about its clients and candidates, please select one of the options to the right.

Candidates: If you are looking for a position, please check out our EMS Domestics for a complete list of our open positions and discover how to submit your resume.

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